Artificial Intelligence (AI) is no longer just in the movies, it’s very much a part of our lives. You might be one of the many individuals who are certain that we will be left with no work as there are advancements in AI. But, what if AI is the future of work?
Believe it or not, AI has a lot to offer to the workforce. There are many companies that have already started integrating AI into their business processes, especially for customer service purposes.
Take Xfinity for instance. Xfinity offers 24/7 customer service with the help of AI. Xfinity also has its Xfinity Phone Number if customers need to speak to a customer service rep instead of an AI chatbot.
Even though AI has been introduced in many sectors of the workforce, a lot of people’s jobs seem to be running as usual. So, is it all just hype about AI taking over the workforce? Or are there some real advances being made in AI that could have an impact on the future of work?
Well, that’s why we are here today. In this article, we will be sharing two significant advantages of AI for the future. There’s no doubt that there are downsides to AI, but overall, you should expect a more positive impact on the future of work.
A More Productive Workforce
As we shared earlier, employees Will Be More Productive AI has made life more convenient. It has the same impact on the workforce. Although AI has already started taking over more time-consuming tasks, this will increase tenfold.
In a couple more years, employees will be more productive and have a better capability of understanding and solving complex issues. AI will do all repetitive tasks, even if it means sending out meeting minutes and emails.
When an employee has to take down meeting minutes, even if it’s on their laptops, it still takes up quite a bit of their time. However, Future AI will no longer need humans to do this in the future. It has already started in certain companies, but there is still a large percentage of companies that have yet to adopt this benefit of AI.
In addition, when employees have more time on their hands, especially those who commute to and from work, they will be able to kick start their day more productively. In other words, these employees will know which tasks are of the utmost priority, and which they can skip over.
Emotional AI for Customer Service
Most, if not all types of businesses today, employ both human and AI forms of customer service. But, what does this mean? In simple words, there are human customer service agents that are usually the last resort for customers if an AI is unable to resolve the issue.
Whereas, AI customer service, such as chatbots, is always available on the company’s website for basic customer service issues. There’s a reason why human customer service reps are still needed. Humans have the ability to feel and gauge the other person’s emotions.
Now, this is extremely important if an employee has to deal with a frustrated customer. However, in the future, you can expect the deliverance of emotional AI. Since customer service departments are often filled with stress and anxiety, emotional AI will be able to reduce the load of this for humans.
With the help of voice-tone recognition technology, employees will be more capable of gauging what is the emotional state of a customer. In other words, customer service staff will be able to better understand the customers, which will allow them to resolve the issue in a more timely manner.
When employees have a better opportunity to grasp and understand a situation, they will learn to be more productive in dealing with problems.
Will AI Take Over Your Jobs?
AI won’t exactly take over your jobs. In fact, AI is there to help you in your day-to-day tasks. Robots are more capable of completing tasks in a faster manner than humans. However, this also means that there will be a decrease in human workers as AI will be able to complete the same tasks more efficiently.
That said, AI will also shift how humans will be employed. Basically, companies will aim to employ humans for more sensitive tasks and tasks that do not need AI intervention. Therefore, your jobs will be more secure and meaningful.
All in All
AI’s primary aim is to help and improve the future of work. So, even though you might be preparing yourself for the worst to take place with AI integrating the workforce, you should also understand that you will be more productive and there will be better job security.
Therefore, despite the fear surrounding the use of AI, AI will enhance your daily life and the future of work.
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